We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer easy Return & Exchange Policy.
We allow Return & Exchange of the items purchased from Shopoey within the 7 (seven) days from the date of delivery
Return & Exchange is allowed provided the product is in original condition i.e. unused, unwashed, unaltered, untampered & in saleable condition with original tags, invoice & packaging intact
All products received will undergo quality check after the product has been received at our Warehouse/Shopoey. If the product picked does not pass the quality check, we shall ship it back to you.
We do not accept any Return & Exchange of any altered garments.
We do not accept any Return & Exchange for Inner wear i.e. Lingerie and Night ware for hygiene purpose.
If any product is not received in good condition, is damage or defective, or if product delivered is different, you may return the product in unused, in its original condition with original tags and original packaging along with boxes if any within the 7 (seven) days from the date of delivery as mentioned above or as per the details mentioned.
Any Return & Exchange for reasons other than the above, the shipping charges if any, will not be refunded.
Product/s purchased during sale will be exchanged within the same sale period only.
1.You may Return / Exchange Merchandise to us in the following ways:
You may write to us customercare@shopoey and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier within 2 working days from the date of request raised.
We request you to take utmost care in selecting the refund mode while raising a Return request, as refund mode once selected it cannot be changed or modified.
2. Return & Exchange through Self-Courier.
If you wish to return or exchange any product by yourself, you may return the product in unused, in its original condition with original tags and original packaging within 7 (seven) days from the date of delivery as mentioned above or as per the details mentioned
All Return/Exchange requests through either of the above modes will be initiated only after the product has been received at our Warehouse/ shopoey and passes the physical quality check. We may take approximately 3-4working days to complete your request. All exchange requests are subject to stock availability.
If the product picked does not pass the quality check, we shall ship the product back to you.
For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.